QSCS* 1552 - Customer Contact Skills

This course focuses on specific communication skills associated with providing customer service in a business environment. Students learn both face-to-face and telephone contact skills including managing difficult customers, information sharing, and valuing customers with various ethnic and cultural backgrounds. Credit may not be earned for QSCS 1552 if credit has already been earned in QSCS 1550.

Credits: (4.00 cr.)

Lecture/Lab Hours
(4 lect hrs/week)

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