NWCCD 2017-18 Catalog 
    
    Aug 14, 2022  
NWCCD 2017-18 Catalog [This is an Archived Catalog.]

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FSHM 1540 - Managing Customer Service


This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating
customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.

 

Prerequisites:
None

Co-requisites:

None



Credits: 3

Contact Hours: 3 lecture hrs/week



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