NWCCD 2017-18 Catalog 
    Aug 14, 2022  
NWCCD 2017-18 Catalog [This is an Archived Catalog.]

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FSHM 1540 - Managing Customer Service

This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating
customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.





Credits: 3

Contact Hours: 3 lecture hrs/week

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