NWCCD 2018-19 Catalog 
    
    Oct 23, 2019  
NWCCD 2018-19 Catalog [This is an Archived Catalog.]

[Add to Portfolio]

FSHM 1540 - Managing Customer Service


This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating
customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.

 

Credits: 3

Prerequisites:

None



Co-requisites:

None





[Add to Portfolio]