NWCCD 2019-20 Catalog 
    
    Apr 19, 2024  
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NWCCD 2019-20 Catalog [This is an Archived Catalog.]

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FSHM 1540 - Managing Customer Service

This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating
customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.

 

Credits: 3

Prerequisites:

None



Co-requisites:

None




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