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Apr 25, 2024
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QSCS 1550 - Certified Customer Service Specialist
This course prepares students for the service industry. Emphasis will be placed on principles of exceptional customer service, work ethic, personal effectiveness, managing difficult customers, and developing computer skills and writing skills used in the service industry. Students who have credit in QSCS 1551, 1552, 1553 and 1554 may not receive duplicate credit for this course. Credit may not be earned for QSCS 1550 if credit has already been earned in QSCS 1551, 1552, 1553 or 1554.
Credits: 10
Lecture/Lab Hours: 10 lecture hrs/week
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