NWCCD 2013-14 Catalog 
    
    Mar 28, 2024  
NWCCD 2013-14 Catalog [This is an Archived Catalog.]

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QSCS 1550 - Certified Customer Service Specialist


This course prepares students for the service industry. Emphasis will be placed on principles of exceptional customer service, work ethic, personal effectiveness, managing difficult customers, and developing computer skills and writing skills used in the service industry. Students who have credit in QSCS 1551, 1552, 1553 and 1554 may not receive duplicate credit for this course. Credit may not be earned for QSCS 1550 if credit has already been earned in QSCS 1551, 1552, 1553 or 1554.

Prerequisites:
Demonstrate English and math skills at a 10th grade level or higher

Credits: 10

Lecture/Lab Hours: 10 lecture hrs/week



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