FSHM 1500 - Intro to Hospitality Management

This course is designed to provide beginning students with an understanding of the hospitality industry. Students are introduced to the terms and vocabulary in standard use. Organizations, which represent the major components, are studied and operational characteristics are introduced. The student is exposed to current issues facing the industry, to future challenges, and to career opportunities in the field.

Instructional Method Lecture

General Education Requirement: Global Diversity
Minimum Student Competencies
Upon completion of FSHM 1500 Intro to Hospitality Management, the student will:

1. Discuss major tourism markets, noting such things as numbers of visitors, tourism attractions, and tourist spending from a world culture perspective..

2. Identify the advantages and disadvantages of a career in hospitality.

3. Summarize some of the pitfalls of starting a new restaurant and cite reasons why restaurants may fail.

4. List and describe menu categories and summarize the importance of menu design and pricing.

5. Describe the universality of human experience in casino hotels, cite how they differ from other types of hotels, describe the growing popularity of gaming, and give examples of casino operations, employees, and guests.

6. Give examples of what the division of a hotel must do to comply with the Americans with Disabilities Act as it relates to diversity in human societies.

7. Compare equity clubs with corporate and developer clubs.

8. List and describe types of meeting’s typically held in lodging facilities, exploring global change and interconnectedness.

9. Trace the development of management theories.

10. Explain some of the way managers can help employees become self-motivated.

11. Distinguish marketing from selling and describe the unique challenges faced by marketers of services.

12. List and summarize the major terms and provisions usually addressed in a hotel management contract.

13. Compare the success rate of franchises versus other private businesses, state common reasons individuals give for wanting to buy a franchise, and outline the advantages and disadvantages of owning a franchise.

14. Give examples of different aesthetic, traditional and cultural viewpoints concerning morality, contrast deontology with utilitarianism, and explain the concept of ethical relativism.