FSHM 2500 - Supervision

Have an increased understanding of their personal inventory of human relations skills.

2. Understand areas in which they need improvement and /or development and practice methods for   

    the development of their personal human relations skills.

3. Develop a human resources system for effective management of the major personnel functions of    

    an organization in the hospitality industry.

4. Effectively work in-group environments to the mutual benefit of themselves, the group, and the  

    organization.

5.  Practice the effective use of specific skills in human resources and personnel management.

6.  Apply techniques to develop and enhance an effective discipline program. Topics addressed                                 include four commonly believed myths of discipline, causes of disciplinary problems, administering      discipline, and progressive discipline programs.

7.  Understand special supervisory concerns, including labor shortage, Equal Employment   

     Opportunity laws, sexual harassment, the supervisor’s legal role, safety and security, supervising  

     a multi-cultural work force substance abuse, and working with employee unions.

8.  Understand strategies designed to increase employee motivation.  Topics addressed include  

     getting to know your employees, identifying motivational problems, leadership styles and factors  

     addressing them, and increasing employee participation.

9.  Apply techniques to manage conflict, including that between employees, between supervisor and

    employee, and between supervisor and boss. Topics include inner conflict, sources and types of    

    conflict, and tips for negotiating personal conflict.

10. Apply techniques to manage time effectively, including analyzing time, delegating, and using

     management tools such as to-do lists and weekly planning guides.