FSHM 2560 - Conference and Event Coordination

1. Develop an organization chart depicting the functional relationships among convention divisions and departments.
2. Explain in writing the importance of guest service
3. Calculate methods for establishing optimum room availability, budgeting for operations, and implementing yield management.
4. Demonstrate techniques for communication within the office and with all other departments.
5. Chart the principles for constructing an efficient event management system.
6. Develop procedures regarding event safety and security with particular emphasis on emergencies.
7. Develop procedures for handling complaints.
8. Illustrate basic hotel accounting procedures ranging from posting accounts to conducting cash and check transactions.                                
9. Illustrate the elements of recruiting, selecting, orienting, and training convention employees.