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Apr 18, 2024
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HOSP 2000 - Foundations of Customer Service and Hospitality
This course provides students with the basic concepts and current trends in the customer service industry. Customer service and hospitality are fundamentals to providing high-quality services. This course examines critical elements of excellent customer service in the tourism industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction. Students develop communication skills relating to customer service, self-presentation, and interpersonal interactions.
Minimum Credits: 3
Cross-listed: HOSP 2000 cross-listed with FSHM 1540 Managing Customer Service
Grading: Letter
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