HOSP 1501 - Front Office Procedures

This course presents a systematic approach to front office management and procedures by detailing the flow of management from the reservations process to check out and settlement. This course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of overall hospitality and tourism operations.
Minimum Credits: 3
Grading: Letter