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Dec 26, 2024
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FSHM 1540 - Managing Customer Service
Managing Customer Service will show managers methods to gain and retain guests and employees through exceptional customer service. Basic service principles and current trends will be presented while emphasizing the special needs of guests. Creating a working environment friendly to the advancement of customer service in the business arena is a main focus of this class.
Credits: 3
Lecture/Lab Hours: 3 lecture hrs/week
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