NWCCD 2022-2023 Catalog 
  
    Jan 31, 2023  
NWCCD 2022-2023 Catalog
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FSHM 1540 - Managing Customer Service


This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem-solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.
Minimum Credits: 3
Grading: Letter



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