FSHM* 1540 - Managing Customer Service

Managing Customer Service will show managers methods to gain and retain guests and employees through exceptional customer service. Basic service principles and current trends will be presented while emphasizing the special needs of guests. Creating a working environment friendly to the advancement of customer service in the business arena is a main focus of this class.

Credits: 3

Lecture/Lab Hours
3 lect hrs/week

Comments
Prior to summer 2005, FSHM 1540 was listed as Managing the Guest Experience: Service.